"Outsourcing business processes should be on the board agenda of all successful law firms, irrespective of size. There are demonstrable savings and other benefits to be gained when managers' and fee earners' time is used effectively, as well as a measurable improvement in the delivery of service both to internal customers and the firm's clients. The advantage of business process outsourcing has been a well-kept secret among US firms, but it is an idea whose time has come in the UK and one that is certainly here to stay."
Margaret Lang, Chief Executive