First Impression
It takes less than 60 seconds to form a first impression but it can take years to correct a bad one. Creating an outstanding client experience is not restricted to delivering exemplary advice or service to your clients. It should be evident throughout every engagement the client has with your organisation.
At Intelligent Office we consider everything that impacts the client's experience, from the appearance, style and language used by the reception team, to ensuring that the switchboard delivers a consistent and proactive service. We also excel at advising on and then managing exceptional standards of hospitality either through sub-contractor management or self delivery.
Every First Impression solution that we provide is bespoke and shaped through close consultation with our clients' business development and marketing departments. This enables our First Impression teams to convey your brand and values at every opportunity, providing a service that clearly differentiates you from the competition.
Key benefits
The following are some examples of how Intelligent Office has created cost efficiencies and service improvements through the implementation of First Impression solutions:
- By centralising the switchboard for one firm with multiple offices, the reception staff were able to focus on exceptional client interaction without distraction, enhancing the firm's reputation for professional service.
- Optimising resources has allowed us to absorb additional tasks including travel bookings, event planning and database management.
- Through rigorous cross training we have managed a 47% increase in hospitality demands without requiring additional headcount.
- Through tighter management of hospitality requirements we have reduced many of our clients' year on year costs by up to 40%.
