Reference Point
Our approach to records management is straightforward and effective. We work with our clients and their systems to streamline matter management, from client inception through correspondence filing and principal document control to archiving and offsite storage. Reference Point will use technology and service to maximise efficiency, reduce cost and minimise risk.
Each solution is tailored to a client's individual requirements. We are adept at fully leveraging technology to reduce effort and are equally experienced at working with existing practice management and records software or providing expertise on alternative systems.
We build strong relationships with our customers, enabling us to drive behavioural change within user groups. This has helped us re-define standards of service within this critical function for our clients, releasing valuable fee earner and secretarial time that has been re-focused on higher value tasks.
Key benefits
The following are some examples of how Intelligent Office has created cost efficiencies and service improvements through the implementation of Reference Point solutions:
- Through re-tendering the provision of offsite storage services we have identified new and additional savings of up to 36% per annum.
- Review of a firm's policies and procedures have minimised risk and positively impacted financial diligence.
- By implementing best practice and improved staff training we have substantially reduced the time spent filing for our clients by up to 50% which has significantly increased fee earner and secretarial productivity.
- Through the review and amendment of our clients' document retention policies we have managed a reduction in boxes stored offsite by up to 32% resulting in a direct reduction in storage costs.
