Getting started

We understand that engaging an outsourced provider for secure typing and document production support can sometimes seem complicated.  In fact it is a straightforward process and one which we are experienced at implementing, irrespective of your existing technical infrastructure and working practices. 

If you already use digital dictation - whether a digital dictation system (DDS) or a handheld recorder - we will explain how we will integrate with your workflow in order to provide the best level of support. If you are considering using digital dictation for the first time we can provide guidance on what technology might best fit your requirements. 

In conjunction with you we will map out processes that will ensure our services can be used both easily and with optimal effect by your staff.  In the majority of cases we will work from your DDS queue, picking work as it appears and saving into the relevant document or case management system ready for use.  Alternatively we work with a number of clients who email soundfiles for us to return back as completed documents. 

Other key aspects of the implementation will include

• Appointing a senior transcriptionist that will be your dedicated contact.
• Creating a user guide detailing our services for your staff.
• Providing training to your key users where appropriate.
• Help in developing a bank of master house style documents and templates.

Confidentiality

Owing to the nature of the sectors in which we work, we understand the importance of confidentiality and security.  We have implemented a number of operational standards that ensure the confidentiality of your data.  These include but are not limited to:

• Staff vetting and background checking.
• Disabling all removable disc drives.
• Restricting printing access to supervisory staff.
• Restricting use of mobile phones to staff breaks and in staff rest areas with no access to instant messaging.
• Restricting web and email access to managers only or to client specific sites.
• Three layer antivirus and spam protection.
• State of art firewall controlling incoming and outgoing traffic from the Internet.

 For further information about getting started with Intelligent Office Transcription Services please contact us.