Why outsource

Our clients use Intelligent Office Transcription Services for a range of different reasons, these include: 

Reducing costs

When managing your document production services internally, adjusting the labour resource to suit the requirements of the business is challenging to manage and often expensive.  Intelligent Office Transcription Services, which are provided from a low cost location, are charged on a transparent cost per minute pricing structure, ensuring you only pay for the support you require.   Utilising our services thereby allows you the flexibility to instantly increase and decrease your remote workforce as required, enabling optimal management of document production costs. 

Consistent quality and performance

In most organisations temporary staff are engaged to cover holidays or sickness.  As well as being an expensive option, training can be brief which creates quality and consistency challenges. This can lead to poor client service due to unnecessary delays.  Intelligent Office Transcription Services can provide regular assistance for holiday, maternity leave and ad hoc sickness cover, building a team of trained staff who are as familiar with your document production needs as your in-house secretaries, thereby minimising disruption to your business.

Balancing utilisation with demand

Variation in workload throughout the year and across departments often leads to over staffing, with headcount geared to support the busiest periods and maximum fee earner requirements.  As a result, when fee earners are on holiday or work levels are lower, document production staff or secretaries are under utilised increasing the relative cost of the service to the firm.  To optimise cost efficiency the document production staff levels should be structured to support the quietest times thereby ensuring that the resource is fully utilised.  Peaks in workload can be supported by Intelligent Office Transcription Services. 

One secure onshore location

Our services are provided onshore in one central location in Alloa, Scotland. This ensures that we avoid language and cultural differences which are often associated with offshore providers and allows us to maximise control of security and confidentiality. By locating ourselves in Scotland we are able to provide our clients with extremely competitive rates for their document production requirements.